Reference

What Our Legal Framework Covers for You

These terms govern how your account operates on pk2222 and what we commit to in return — covering jurisdiction conditions, data practices, account rules, and how to reach us when you have a policy question.

Jurisdiction-dependent accessAccount data & retention policyJazzCash, Easypaisa, Raast transaction termsCookie & privacy conditionsPolicy contact paths
pk2222 What Our Legal Framework Covers for You
CONTACT POLICY TEAM

How to Reach Us on a Policy Matter

Policy questions are handled separately from general account support. If your query is specifically about how a term applies to your account, data held on file, or a transaction dispute involving JazzCash, Easypaisa, or Raast, use the dedicated policy contact path below rather than the general chat queue. This keeps your query with the team that can actually action it.

Policy Email Send your account policy question or data request to our policy address. Include your registered account ID so we can locate your record and respond accurately.
Live Chat — Policy Flag Open live chat from your account dashboard and select the Policy or Legal category. This routes your query directly to the policy queue rather than the general support line.
Written Request For formal data-access or account-closure requests, submit in writing via the contact form on this page. We acknowledge receipt and respond within the window stated in our data policy.
ACCOUNT & DATA PRACTICE

How We Handle Your Data and Account Security

Your account data stays within the scope of what is needed to operate your wallet, verify transactions, and maintain account history. We do not sell personal data to third parties. Cookie data collected during your session is used for session continuity and aggregate traffic analysis — you can manage cookie preferences from the settings panel in your browser. Raast, JazzCash, and Easypaisa transaction identifiers are stored against your account record for dispute resolution and are retained in line with the financial-record periods that apply in Pakistan.

Data Retention We retain account and transaction records for the period required under applicable financial rules in Pakistan. After that window closes, data is deleted or anonymised in line with our retention schedule.
Cookie Controls Session cookies are active while you browse the lobby. Analytics cookies are optional — you can withdraw consent at any time from the cookie settings panel without affecting your account access.
Account Security Account access is protected by OTP verification sent to your registered mobile number. If you notice an unrecognised login, use the account-lock option in your dashboard and contact the policy team immediately.
Data Change Requests To correct or remove personal data on file, submit a written request through our contact form. We verify your identity against the account record before actioning any change.

Frequently Asked Legal and Policy Questions

These are the questions we receive most often about how our terms work, what data we hold, and what you can do about it. If your question is not here, the policy contact paths above will get you a direct answer.

Access depends on local law in your area. The platform is available where local law in Pakistan permits it. It is your responsibility to check whether access is lawful in your specific location before registering or using an account.

We hold your registration details, mobile number, account activity history, and transaction records for payments made via JazzCash, Easypaisa, or Raast. You can request a summary of this data through the written-request path on this page.

Transaction records — including JazzCash, Easypaisa, and Raast payment logs — are retained for the period required under applicable financial-record rules in Pakistan. After that, records are deleted or anonymised per our retention schedule.

Submit a written request via the contact form on this page. We verify your identity against the registered account record first, then action the correction or deletion and confirm it to you in writing.

We publish the updated terms at this URL and note the change date at the footer. If you continue using your account after publication, that constitutes acceptance. If you disagree, contact the policy team before using the account further.

Flag the dispute through the Policy category in live chat or by email, including your transaction reference. We cross-check the payment rail's record against our internal account log and respond with the outcome in writing.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.